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Shipping & Returns

SPRING FREE STANDARD SHIPPING OVER $50.00 (APR 1ST TO MAY 31ST) WORLDWIDE - PROMO - EXTENDED

Spend over $50.00 CAD on most in-stock games or accessories and pick the free shipping option at checkout and have your order shipped for Free.

Pre-orders releasing in the month of April will not be eligible for free shipping until May 1st.

Pre-orders releasing in the month of May will not be eligible for free shipping during this promo period.

This order extends to all customers worldwide. Offer Valid April 31st 5:00 pm EST to May 31ST 11:59 pm EST


 

Shipping Rates and Services :

CANADIAN SHIPPING RATES :

CANADA POST LETTERMAIL  : This service starts at $2.99 per item. Larger items may not have this option available. This service usually takes 1-14 business days to arrive based on your location. We ship out of Toronto, Ontario. This option does not offer tracking. The parcel is insured in case of loss for maximum of $20.00.

CANADA POST EXPEDITED : This service varies on province and size of item. Larger items may not have this option available. This service usually takes 1-14 business days to arrive based on your location. We ship out of Toronto, Ontario. This option does offer tracking. The parcel is insured in case of loss.

CANADA POST XPRESSPOST  : This service varies on province and size of item. Larger items may not have this option available. This service usually takes 1-7 business days to arrive based on your location. We ship out of Toronto, Ontario. This option does offer tracking. The parcel is insured in case of loss.

FEX EX : FED EX service usually takes 1-2 business days to most parts of the Canada. This option does offer tracking. The parcel is insured in case of loss.

Instock items usually ship within 24-48hrs unless otherwise stated. Pre-orders ship before or on the release date to ensure our customers receive thier items as close to release as possible.

INTERNATIONAL SHIPPING RATES :

Rates vary depending on country and some countries will not have certain shipping options available.

INTERNATIONAL AIRMAIL : This service starts at $7.49 per item. Larger items may cost more due to size. This service usually takes 14-28 business days to most parts of the world. This option does not offer tracking however. The parcel is insured in case of loss.

INTERNATIONAL AIRMAIL WITH TRACKING : This service varies on country per item. Larger items may cost more due to size. Please see your rate at checkout. This service usually takes 14-28 business days to most parts of the world. This option does offer tracking. Tracking may not appear to work same day as shipped as there is an additional few days of processing time. The parcel is insured in case of loss.

DHL EXPRESS : DHL EXPRESS service usually takes 3-4 business days to most parts of the world, 1-2 business days to the USA.

FEX EX : FED EX service usually takes 3-4 business days to most parts of the world, 1-2 business days to the USA.

Instock items usually ship within 24-48hrs unless otherwise stated. Pre-orders ship before or on the release date to ensure our customers receive thier items as close to release as possible.

There may be unexpected delays due to customs and strikes so please allow the maximum 28 business days to pass before contacting customer service.

If you occur longer shipping times contact your local post offices and customs offices as well.

NEW USA SHIPPING RATES

We now ship all USA Resident orders out of our facility in Niagara Falls, NY in the USA.

Orders will be shipped either USPS First-Class or USPS Priority Mail based on Size of order and item. Larger items such as controllers and accessories are shipped via Priority Mail. All USA orders will come with Delivery Confirmation tracking numbers. This shipping is only available for orders under $200.00 in value. All other orders will be shipped via Courier and are subject to duties and taxes.

Shipping rates start at $4.99 for the 1st game (regular game) and upwards of $9.99 for 4 games (regular game). Please see the shipping rates that are calculated at checkout.

All orders at this time are processed in Canadian Dollars so exchange fees may occur. Videogamesplus.com, ca will not be responsible for any incurred cost to the consumer for credit card or paypal exchange rate differences.


Canadian Shipping rates for a regular software item (ie PS2 videogame title) is $2.99 cdn anywhere in Canada. Higher weighing items are a little more you can see the exact cost before completing checkout.

Returns :

Items can only be returned for exchange or refund if they are in their original packaging and have no damage. A 15% Restocking fee is charged on the item which also includes the transaction processing fee.

Items can only be exchanged or refunded at the expense of the customer with regards to sending the item back to our facilities and re-shipment of the new item. Videogamesplus.com, .ca may only exchange items if the item is received in the original sealed packaging and in identical condition that it was dispatched from our facilities.

Videogamesplus.com, .ca is not responsible for lost items being sent back to us. Please use an insured courier with tracking information to avoid such an occurrence. Videogamesplus.com,ca is will not be responsible for any incurred cost to the consumer for shipping items back to us and re-shipment if needed to  the consumer.

For defective returns please see warranty for details.